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07-17-2025 06:40 AM
Hello,
I would like to make a variable hidden on a catalog form, visible & editable on the RITM.
Here I created a variable called 'Mobile Number' which is not available on the catalog form, however for some reason it is also NOT available on RITM, see screen shots below of what I did. Do you know why the 'Mobile Number' variable does not show on RITM? Thanks!
Solved! Go to Solution.
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07-17-2025 06:45 AM
any other client script or UI policy is showing that variable on RITM?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-17-2025 06:47 AM - edited 07-17-2025 06:49 AM
Create two UI policies.
In one, uncheck "Applies on Catalog tasks", "Applies on Requested item & check "Applies on Catalog item view"and in the UI policy action select the 'Mobile number' field and set the visibility 'false'.
In the other, check "Applies on Catalog tasks", "Applies on Requested item" & uncheck other check boxes. Add the same 'Mobile number' field and set the visibility 'true'.
The above two UI policies will meet your requirement.
If you already have any ui policy or client script just deactivate and try the above.
Regards,
Siva
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07-17-2025 06:45 AM
any other client script or UI policy is showing that variable on RITM?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-17-2025 06:47 AM - edited 07-17-2025 06:49 AM
Create two UI policies.
In one, uncheck "Applies on Catalog tasks", "Applies on Requested item & check "Applies on Catalog item view"and in the UI policy action select the 'Mobile number' field and set the visibility 'false'.
In the other, check "Applies on Catalog tasks", "Applies on Requested item" & uncheck other check boxes. Add the same 'Mobile number' field and set the visibility 'true'.
The above two UI policies will meet your requirement.
If you already have any ui policy or client script just deactivate and try the above.
Regards,
Siva
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07-17-2025 07:04 AM
Thank you my friend, that works, Idk why I didn't think to create two catalog policies.
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07-17-2025 07:11 AM
@DeIvory Gordon Glad it helped