Make variable to be visible & editable on the RITM but not visible on Catalog Form

[DeIvory Gordon]

Hello,

I would like to make a variable hidden on a catalog form, visible & editable on the RITM. 

Here I created a variable called 'Mobile Number' which is not available on the catalog form, however for some reason it is also NOT available on RITM, see screen shots below of what I did.  Do you know why the 'Mobile Number' variable does not show on RITM?  Thanks!

[Ankur Bawiskar · Accepted solution]

@DeIvory Gordon 

any other client script or UI policy is showing that variable on RITM?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@DeIvory Gordon 

any other client script or UI policy is showing that variable on RITM?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[J Siva · Accepted solution]

Hi @DeIvory Gordon 

Create two UI policies.

In one, uncheck "Applies on Catalog tasks", "Applies on Requested item & check "Applies on Catalog item view"and in the UI policy action select the 'Mobile number' field and set the visibility 'false'.

In the other, check "Applies on Catalog tasks", "Applies on Requested item" & uncheck other check boxes. Add the same 'Mobile number' field and set the  visibility 'true'.

The above two UI policies will meet your requirement.

If you already have any ui policy or client script just deactivate and try the above.

Regards,

Siva

[DeIvory Gordon]

Thank you my friend, that works, Idk why I didn't think to create two catalog policies.

[J Siva]

@DeIvory Gordon Glad it helped