make work notes editable

[Goran WitchDoc]

    HI,

Is there any way to make existing work notes editable. I understand reasons why you shouldnt be able to edit after save. But right now, that is something we want to be able to do in our company.

[Kalaiarasan Pus]

this is the table i guess

sys_journal_field

[Kalaiarasan Pus]

Plus, element id field will contain the sys id of the related record

[Pradeep Sharma]

Hello Goran,

Please check the below link

http://www.servicenowguru.com/system-definition/remove-activity-log-journal-entries/

[Goran WitchDoc]

Im kind of new to ServiceNow and It looks like I have two kind of options.

1, I need to give roles the right access to tables through ACL.

2. Another option is Pradeeps link which is ACL + some UI stuff that makes a update show on right click

If I go with nr.1 which seems "easier". Do I only need to click on the little "chatbubble" to edit it or how do people edit the work notes?

[Anurag Tripathi]

Hi Goran,

Also take a look at this

https://community.servicenow.com/message/646976#646976