Making a UI Policy for List View - Is it possible???
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05-21-2024 11:45 AM
I have been asked if it's possible to do a "UI Policy" type of thing on the list view of the incidents table.
What they would like is if someone closes the ticket force them to enter a close code and close note before it will close the ticket.
Does anyone know if this is possible and if so how?

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05-21-2024 11:52 AM
@Community Alums A UI Policy only runs at a form level. You can try creating a Data policy and enforce the mandatory fields. For more information on Data policy please refer to https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/field-administration/concept/c_DataPolicy.html
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05-21-2024 11:58 AM
I have that in my PDI from:
<sys_package display_value="Incident Management Best Practice - Kingston" source="com.snc.best_practice.incident.kingston">cde11820d9353110cedf7dffddb48f4a</sys_package>
plugin.