Making info messages appear depending on the outcome of a script include

[matthew_hughes]

In ServiceNow, I'm using the below function to determine if a changes is made for the owner or platform:

resolveOwnerDeptHierarchy: function() {

        //Setup parameter fields to be used in the client scripts

        var ownerId = this.getParameter('sysparm_owner');

        var businessUnit = this.getParameter('sysparm_function');

        var platform = this.getParameter('sysparm_platform');

        var changedField = this.getParameter('sysparm_changed_field');

        //Declare the result object with the required variables

        var result = {

            ownerId: ownerId || null,

            aligned: null,

            excluded: false,

            businessUnit: null,

            selectedField: null,

            platform: null

        };

        //Get the owner's department from the 'getOwnersDepartment' function

        var ownerDepartment = this._getOwnersDepartment(ownerId);

        //If the user doesn't have a department

        if (!ownerDepartment) {

            result.excluded = true;

            result.aligned = null;

            return JSON.stringify(result);

        }

        //This compares the values of the business unit/function departments on the catalogue item against the department hierarchy of the owner

        var departmentData = this._getDepartmentData(ownerDepartment, ownerId);

        if ((businessUnit == departmentData.businessUnitOrFunctionDepartmentId) && (platform == departmentData.platformDepartmentId)) {

            var blnAligned = true;

        } else {

            blnAligned = false;

        }

        if (changedField == 'owner'){

            var fieldOption = 'owner';

        }

        else{

            fieldOption = 'platform';

        }

        //Pass the values into the result object

        result.ownerId = ownerId;

        result.aligned = blnAligned;

        result.excluded = false,

        result.changedField = fieldOption;

        result.businessUnit = departmentData.businessUnitOrFunctionDepartmentId;

        result.platform = departmentData.platformDepartmentId;

        return JSON.stringify(result);

    },

In one of my client scripts, I've got it setup as the below:

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading) return;

    //Get the value of the New Technical Owner as well as the current Technical BU/Function and Platform for comparison

    var ownerId = '';

    var buFunction = '';

    var buPlatform = '';

    if (g_form.getValue('new_technical_owner') == '') {

        ownerId = g_form.getValue('current_technical_owner');

    } else {

        ownerId = g_form.getValue('new_technical_owner');

    }

    if (g_form.getValue('new_technical_owning_business_unit_or_function') == '') {

        buFunction = g_form.getValue('current_technical_owning_business_unit_or_function');

    } else {

        buFunction = g_form.getValue('new_technical_owning_business_unit_or_function');

    }

    if (g_form.getValue('new_technical_owning_platform') == '') {

        buPlatform = g_form.getValue('current_technical_owning_platform');

    } else {

        buPlatform = g_form.getValue('new_technical_owning_platform');

    }

    //Only proceed if the New Business Unit/Function and Platform are selected.

    if (!buFunction && !buPlatform) return;

    //Call the required 'resolveOwnerDeptHierarchy' function from the 'LBGBusinessAppCatItems' Script Include

    var gaDepartments = new GlideAjax('LBGBusinessAppCatItems');

    gaDepartments.addParam('sysparm_name', 'resolveOwnerDeptHierarchy');

    gaDepartments.addParam('sysparm_owner', ownerId);

    gaDepartments.addParam('sysparm_function', buFunction);

    gaDepartments.addParam('sysparm_platform', buPlatform);

    gaDepartments.addParam('sysparm_changed_field', 'platform');

    //This safely parses the JSON response with a fallback to {}

    gaDepartments.getXMLAnswer(function(answer) {

        var data = {};

        try {

            data = JSON.parse(answer || '{}');

        } catch (error) {}

        //Don't check the hierarchy of the departments if the current_business_owner doesn't have a department

        if (data.excluded == true) {

            return;

        }

        //Get the values of the related Business Unit/Function and Platform Departments if they are not aligned

        if (data.aligned == false && g_form.getBooleanValue('update_technical_owner') != true && g_form.getBooleanValue('update_technical_owning_platform_or_lab') == true) {

            var msg = "The current Technical Owner is not aligned to the new Technical Owning organisations.<br>" +

                "These are expected to align for most applications.<br>" + "Please either propose a new Technical Owner or uncheck the 'Update Technical Owner' option if there is a valid reason for misalignment";

            g_form.clearMessages();

            g_form.addInfoMessage(msg);

            g_form.setValue('update_technical_owner', true);

        }

    });

}

I want to see if there's an alternative to using g_form.getBooleanValue in case the user is changing the owner and platform at the same time. However, I don't want the info messages for the different updates to appear at the same time.