Hi Team ,
We have requirement that when ever we are rejecting any approval , it should show rejection comments . which we have already achieved that .
If we open the record and try to reject that , at that time rejection comments are not showing .
To achieve this one i have followed this link ( https://www.servicenow.com/community/developer-blog/portal-diaries-service-portal-making-rejection-c... ) But we are confusing we need to update the script .
So , can any one please provide us complete script and steps to achiev this requirment .
This is our current script -
HTML
<div class="panel panel-{{::options.color}} b" ng-if="data.showApprovals">
<div class="panel-heading">
<h2 class="h4 panel-title">
<fa ng-if="::options.glyph.length" name="{{::options.glyph}}" class="m-r-sm" ></fa>
${My Approvals}
<label ng-if="data.pagination.showPagination && (data.pagination.from <= data.pagination.to)" class="pull-right text-info">
<span ng-if="data.pagination.from != data.pagination.to">
{{data.pagination.from}} ${to_lower}
</span>
{{data.pagination.to}} of {{data.pagination.of}}
</label>
</h2>
</div>
<div class="panel-body" ng-class="{'padder-b-none': data.approvals.length != 0}">
<div ng-if="data.approvals.length == 0 && data.pagination.of == 0">
${You have no pending approvals}
</div>
<div ng-if="data.approvals.length == 0 && data.pagination.of != 0">
${Loading approvals...}
</div>
<div ng-repeat="approval in data.approvals" class="sp-approval m-b-xl">
<div class="row">
<div ng-class="contentColClass">
<div ng-if="approval.task.number || approval.task.short_description">
<a ng-href="?id=approval&table=sysapproval_approver&sys_id={{::approval.sys_id}}" id="approval_task_{{::approval.sys_id}}"title="{{data.ViewApprovalPageMsg}}">
<span ng-if="approval.task.number">{{::approval.task.number}}</span>
<span ng-if="approval.task.number && approval.task.short_description"> - </span>
<span ng-if="approval.task.short_description">{{::approval.task.short_description}}</span>
</a>
</div>
<div ng-if="approval.task.opened_by"><label>${Requestor}</label> {{::approval.task.opened_by}}</div>
<div ng-if="approval.task.approver"><label>${Approver}</label> {{::approval.task.approver}}</div>
<div ng-if="approval.task.start_date"><label>${Start}</label> {{::approval.task.start_date}}</div>
<div ng-if="approval.task.end_date"><label>${End}</label> {{::approval.task.end_date}}</div>
<div ng-if="approval.task.quantity"><label>${Quantity}</label> {{::approval.task.quantity}}</div>
<div ng-if="approval.task.price"><label>${Price}</label> {{::approval.task.price}}
<span ng-if="approval.task.recurring_price"><label>${Recurring price}</label> {{::approval.task.recurring_price}} {{::approval.task.recurring_frequency}}</span>
<label ng-if="approval.task.quantity && approval.task.quantity > 1"> ${each}</label>
</div>
<div ng-if="approval.items.length == 1">
<div ng-repeat="item in approval.items">
<sp-widget ng-if="item.variableSummarizerWidget" widget="item.variableSummarizerWidget"></sp-widget>
</div>
</div>
<sp-widget ng-if="approval.variableSummarizerWidget" widget="approval.variableSummarizerWidget"></sp-widget>
</div>
<div ng-if="!options.portal" class="col-sm-4">
<button name="approve" id="approve_button_{{::approval.sys_id}}" aria-labelledby=" approve_button_{{::approval.sys_id}} approval_task_{{::approval.sys_id}}" ng-if="approval.state == 'requested'" class="btn btn-primary btn-block" style="border-width:1px;" ng-click="approve(approval.sys_id, approval.requireEsigApproval);">${Approve}</button>
<button name="reject" id="reject_button_{{::approval.sys_id}}" aria-labelledby=" reject_button_{{::approval.sys_id}} approval_task_{{::approval.sys_id}}" ng-if="approval.state == 'requested'" class="btn btn-default btn-block" ng-click="reject(approval.sys_id, approval.requireEsigApproval);">${Reject}</button>
<button ng-if="approval.state == 'approved'" class="btn btn-success btn-block">{{approval.stateLabel}}</button>
<button ng-if="approval.state == 'rejected'" class="btn btn-danger btn-block">{{approval.stateLabel}}</button>
<button ng-if="approval.state != 'requested'" class="btn btn-default btn-block" style="visibility:hidden">{{approval.stateLabel}}</button>
</div>
<div ng-if="options.portal && approval.state == 'requested'" class="col-xs-6">
<button name="reject" id="reject_button_{{::approval.sys_id}}" aria-labelledby=" reject_button_{{::approval.sys_id}} approval_task_{{::approval.sys_id}}" class="btn btn-default btn-block" ng-click="reject(approval.sys_id, approval.requireEsigApproval);">${Reject}</button>
</div>
<div ng-if="options.portal && approval.state == 'requested'" class="col-xs-6">
<button name="approve" id="approve_button_{{::approval.sys_id}}" aria-labelledby=" approve_button_{{::approval.sys_id}} approval_task_{{::approval.sys_id}}" class="btn btn-primary btn-block" ng-click="approve(approval.sys_id, approval.requireEsigApproval);">${Approve}</button>
</div>
<div ng-if="options.portal && approval.state != 'requested'" class="col-xs-12">
<button ng-if="approval.state == 'approved'" class="btn btn-success btn-block">{{approval.stateLabel}}</button>
<button ng-if="approval.state == 'rejected'" class="btn btn-danger btn-block">{{approval.stateLabel}}</button>
</div>
</div>
</div> <!-- body -->
</div>
<div class="panel-footer clearfix" ng-if="data.pagination.showPagination">
<a id="previous-btn" href="javascript:void(0)" ng-click="previousPage()" ng-show="data.pagination.hasPrevious" class="pull-left btn btn-sm btn-default" aria-label="${Pagination button Previous}">
<i class="fa fa-arrow-left m-r-sm" aria-hidden="true"></i>${Previous}</a>
<a id="next_btn" href="javascript:void(0)" ng-click="nextPage()" ng-show="data.pagination.hasNext" class="pull-right btn btn-sm btn-default " aria-label="${Pagination button Next}">
${Next}<i class="fa fa-arrow-right m-r-sm col-md-offset-3" aria-hidden="true"></i></a>
</div>
</div>
Client Script
function ($scope, spUtil, spUIActionsExecuter, spModal) {
var ESIGNATURE = {
TYPE: "form",
APPROVE_SYS: "cbfe291147220100ba13a5554ee4904d",
REJECT_SYS: "580f711147220100ba13a5554ee4904b"
};
if ($scope.options.portal == true || $scope.options.portal == 'true') {
$scope.contentColClass = "col-xs-12";
$scope.options.portal = true;
} else {
$scope.options.portal = false;
$scope.contentColClass = "col-sm-8";
}
$scope.data.op = "";
spUtil.recordWatch($scope, "sysapproval_approver", "state=requested^approverIN" + $scope.data.myApprovals.toString(), function(data) {
// don't double-roundtrip if update came from record just approved/rejected
if (data.data.sys_id != $scope.data.target)
spUtil.update($scope);
});
function get() {
spUtil.update($scope);
}
$scope.approve = function(id, esigRequired) {
var requestParams = {
username: $scope.data.esignature.username,
userSysId: $scope.data.esignature.userSysId
};
if($scope.data.esignature.e_sig_required && esigRequired) {
spUIActionsExecuter.executeFormAction(ESIGNATURE.APPROVE_SYS, "sysapproval_approver" , id, [] , "", requestParams).then(function(response) {
});
} else {
$scope.data.op = "approved";
$scope.data.target = id;
get();
}
}
$scope.reject = function(id, esigRequired) {
spModal.open({
title: 'Reject Approval',
message: 'Provide a reason for rejecting this approval',
input: true,
value: $scope.name
}).then(function(name) {
$scope.name = name;
var requestParams = {
username: $scope.data.esignature.username,
userSysId: $scope.data.esignature.userSysId
};
if($scope.data.esignature.e_sig_required && esigRequired) {
spUIActionsExecuter.executeFormAction(ESIGNATURE.REJECT_SYS, "sysapproval_approver" , id, [] , "", requestParams).then(function(response) {
});
} else {
$scope.data.op = "rejected";
$scope.data.target = id;
$scope.data.reject_comment = "Rejection reason: " + $scope.name;
get();
}
});
};
// pagination
$scope.previousPage = function() {
if ($scope.data.pagination.currentPage > 1)
$scope.data.pagination.currentPage = $scope.data.pagination.currentPage - 1;
else
$scope.data.pagination.currentPage = 0;
get();
}
$scope.nextPage = function() {
$scope.data.pagination.currentPage = $scope.data.pagination.currentPage+1;
get();
}
$scope.getItemDisplay = function(task) {
if (task.number && task.short_description)
return task.number + " - " + task.short_description;
return task.number || task.short_description || "";
}
}
Server code
g_approval_form_request = true;
//we get only a max number of elements to avoid to have a big list of it
var maxNumberOfItemsInTheList = parseInt(options.max_number_of_elements_shown_on_the_list);
//set 10 if maxnumber is undefined, empty or negative value
maxNumberOfItemsInTheList = maxNumberOfItemsInTheList>0 ? maxNumberOfItemsInTheList : 10;
var initRow = 0;
var lastRow = maxNumberOfItemsInTheList;
var currentPage = 0; //0 is the first page
if (input) {
// update pagination
currentPage = input.pagination.currentPage;
initRow = (currentPage * maxNumberOfItemsInTheList);
lastRow = initRow + maxNumberOfItemsInTheList;
if (input.op == 'approved' || input.op == 'rejected') {
var app = new GlideRecord("sysapproval_approver");
if (app.get(input.target)) {
app.state = input.op;
if(input.op == 'rejected'){
app.comments = input.reject_comment;
}
app.update();
}
}
}
data.ViewApprovalPageMsg = gs.getMessage("View approval page");
data.esignature = {
username: gs.getUserName(),
userSysId: gs.getUserID(),
e_sig_required: GlidePluginManager.isRegistered('com.glide.e_signature_approvals')
};
var esigRequiredMap = {};
if (data.esignature.e_sig_required) {
var esigRegistryGR = new GlideRecord("e_signature_registry");
esigRegistryGR.addQuery("enabled", "true");
esigRegistryGR.query();
while(esigRegistryGR.next()) {
esigRequiredMap[esigRegistryGR.getValue("table_name")] = true;
}
}
var gr = new GlideRecord('sysapproval_approver');
gr.chooseWindow(initRow, lastRow);
var qc1 = gr.addQuery("state", "requested");
//if (input)
// qc1.addOrCondition("sys_id", "IN", input.ids);
data.myApprovals = getMyApprovals();
gr.addQuery("approver", data.myApprovals);
gr.orderBy("sys_created_on");
gr.query();
var rowCount = gr.getRowCount();
var approvals = [];
var ids = [];
var source_tables = [];
while (gr.next()) {
var task = getRecordBeingApproved(gr);
if (!task.isValidRecord())
continue;
ids.push(gr.getUniqueValue());
var t = {};
t.number = task.getDisplayValue();
t.short_description = task.short_description.toString();
if (gr.getValue("approver") != gs.getUserID())
t.approver = gr.approver.getDisplayValue();
if (task.isValidField("opened_by") && !task.opened_by.nil())
t.opened_by = task.opened_by.getDisplayValue();
// requestor >> opener
if (task.isValidField("requested_by") && !task.requested_by.nil())
t.opened_by = task.requested_by.getDisplayValue();
t.start_date = task.start_date.getDisplayValue();
t.end_date = task.end_date.getDisplayValue();
t.quantity = task.quantity.getDisplayValue();
t.table = task.getLabel();
if (task.getValue("price") > 0)
t.price = task.getDisplayValue("price");
if (task.getValue("recurring_price") > 0)
t.recurring_price = task.getDisplayValue("recurring_price");
t.recurring_frequency = task.getDisplayValue("recurring_frequency");
var items = [];
var idx = 0;
var itemsGR = new GlideRecord("sc_req_item");
itemsGR.addQuery("request", task.sys_id);
itemsGR.query();
if (itemsGR.getRowCount() > 1)
t.short_description = itemsGR.getRowCount() + " requested items";
while (itemsGR.next()) {
var item = {};
item.short_description = itemsGR.short_description.toString();
if (itemsGR.getValue("price") > 0)
item.price = itemsGR.getDisplayValue("price");
if (itemsGR.getValue("recurring_price") > 0) {
item.recurring_price = itemsGR.getDisplayValue("recurring_price");
item.recurring_frequency = itemsGR.getDisplayValue("recurring_frequency");
}
if (itemsGR.getRowCount() == 1) {
item.variables = new GlobalServiceCatalogUtil().getVariablesForTask(itemsGR, true);
item.variableSummarizerWidget = $sp.getWidget('sc-variable-summarizer', {'variables' : item.variables, 'toggle' : false, 'task' :t.number });
t.short_description = itemsGR.short_description.toString();
}
items[idx] = item;
idx++;
}
var j = {};
j.sys_id = gr.getUniqueValue();
j.table = gr.getRecordClassName();
j.approval_source_table = gr.getValue("source_table");
if (!j.approval_source_table)
j.approval_source_table = gr.sysapproval.sys_class_name + "";
j.requireEsigApproval = esigRequiredMap[j.approval_source_table];
j.task = t;
if (task) {
j.variables = new GlobalServiceCatalogUtil().getVariablesForTask(task, true);
j.variableSummarizerWidget = $sp.getWidget('sc-variable-summarizer', {'variables' : j.variables, 'toggle' : false, 'task': t.number });
}
j.items = items;
j.state = gr.getValue("state");
j.stateLabel = gr.state.getDisplayValue();
approvals.push(j);
}
data.ids = ids;
data.approvals = approvals;
data.showApprovals = gs.getUser().hasRole('approver_user');
// for pagination
data.pagination = {};
data.pagination.hasNext = (approvals.length == (parseInt(lastRow) - parseInt(initRow)) && lastRow < rowCount);
data.pagination.hasPrevious = parseInt(initRow) > 0;
data.pagination.from = parseInt(initRow + 1);
data.pagination.to = parseInt(lastRow) < parseInt(rowCount) ? parseInt(lastRow) : parseInt(rowCount);
data.pagination.of = parseInt(rowCount);
data.pagination.showPagination = data.pagination.hasPrevious || data.pagination.hasNext;
data.pagination.currentPage = data.pagination.from > data.pagination.to ? currentPage -1 : currentPage;
delete g_approval_form_request;
function getRecordBeingApproved(gr) {
if (!gr.sysapproval.nil())
return gr.sysapproval.getRefRecord();
return gr.document_id.getRefRecord();
}
This is my current script ,
can anyone please provide me the exact script , so that it can works in both the places .
Thanks in advance
1 ACCEPTED SOLUTION
Note: This is the customization on OOTB page "approval".
Please use the attached xml of the custom widget.
Step 1: Import the xml into sp_widget table.
Step 2: Update the widget "Approval Info" to "My Approval Info" in page "approval". Please refer the screenshot below for your reference.
Step 3: Test the change.
