Making Service offering field mandatory in Change Request Form

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Piyush Dwivedi
Tera Contributor

‎06-05-2025 07:12 AM

In Change Request form how to make service offering field mandatory When a user selects a Service in the "Service" field that belong to Business Service or Technical Service CI class

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Dr Atul G- LNG
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In response to Piyush Dwivedi

‎06-05-2025 08:13 AM

Hi @Piyush Dwivedi 

 

Make sure you added the table first in UI policy

 

DrAtulGLNG_0-1749136406021.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
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In response to Piyush Dwivedi

‎06-05-2025 07:51 AM

Yes ,.. i showed same. 

 

Service.class is 

 

DrAtulGLNG_0-1749135096248.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Piyush Dwivedi
Tera Contributor
In response to Dr Atul G- LNG

‎06-05-2025 07:54 AM

That's great, Thanks.

Can you guide me how to do it, please?

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Dr Atul G- LNG
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In response to Piyush Dwivedi

‎06-05-2025 07:56 AM

In this UI policy condition, the search shows related fields as I shared in the screenshot.
Then select: Service >> Fields >> Class.

 

I already shared 2 screenshot mate give a try.

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Piyush Dwivedi
Tera Contributor
In response to Dr Atul G- LNG

‎06-05-2025 08:09 AM

Search showing  -choose field- option not related fields option. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Piyush Dwivedi

‎06-05-2025 08:13 AM

Hi @Piyush Dwivedi 

 

Make sure you added the table first in UI policy

 

DrAtulGLNG_0-1749136406021.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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