Making Service offering field mandatory in Change Request Form

[Piyush Dwivedi]

In Change Request form how to make service offering field mandatory When a user selects a Service in the "Service" field that belong to Business Service or Technical Service CI class

[Bert_c1]

One way is to create a client script that runs onChange for the 'Service' field. In the script section, add something like

   var srvc = g_form.getValue('business_service.sys_class_name');
   if (srvc == [sys_id of Business Service] || srvc = [sys_id of Technical Service CI class]) {
         	g_form.setMandatory("service_offering", true);
   }

I'll try testing soon. see if the dot-walk logic works.

[YaswanthKurre]

Hi @Piyush Dwivedi ,

1. Create an onChange Client Script on the "Service" field:

   • This script will trigger when a user selects a service.

2. Use GlideAjax to call a Script Include:

   • The Script Include will check the class of the selected CI (Configuration Item).
   • It should return true if the CI is a Business Service or Technical Service.

3. Based on the result, set the Service Offering field as mandatory or not.

Mark this as helpful and correct if this helpful.

Thanks,

Yaswanth.

[Dr Atul G- LNG]

Hi @Piyush Dwivedi 

You can try teh UI policy by dot walk:

[Piyush Dwivedi]

In UI Policy for Change Request Form can we filter a condition with Class?