Making Service offering field mandatory in Change Request Form

[Piyush Dwivedi]

In Change Request form how to make service offering field mandatory When a user selects a Service in the "Service" field that belong to Business Service or Technical Service CI class

[Piyush Dwivedi]

Thanks Atul for support.

Appreciated.

[Piyush Dwivedi]

Hello Atul,

I tried above suggestions and selected the Table as "change_request" but its not working.

[Dr Atul G- LNG]

Hi @Piyush Dwivedi 

Surprisingly, it’s not working for me either. Please take a look here.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0690048

[Piyush Dwivedi]

Thanks, another use case, how we can achieve below requirement:

If the selected Service is not part of the newly defined CSDM-aligned Services  ("Business Service" and "Technical Service" CI class), then the "Service Offering" field should remain optional?

[Bert_c1]

Can be achieved using the client script and script include I proposed.