Mandatory field check appearing even though the fields are filled

[Anubhav24]

Hi All,

When I am saving the RITM form , the customer field has value and it is read only , and when I mark the catalog task complete and it eventually closes the RITM , I get the message "The following mandatory fields are not filled in : Customer". 

I need to know from where this OOB message appears , I tried searching in the code search did not get any leads on this.

Please guide me, where all I can check : Client Scripts , UI Policies , Data Policies , Business Rules , Script Includes being called apart from this any thing I can do to troubleshoot.

Thanks

[saicharan3]

Hi @Anubhav24 

Copy the error message which you are seeing and open the Business rules from filter navigator and search in the script field by using *(Contains)

[Anubhav24]

Thanks for your replies , tried this but no solution

[Robbie]

Hi @Anubhav24,

Check out this community post where others have experience the same/similar issues. There's a few suggestions that may help.

https://www.servicenow.com/community/developer-forum/the-following-mandatory-fields-are-not-filled-i...

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[Anubhav24]

Thanks a lot for sharing this thread , I guess the last option would be to raise a HI ticket as well , but I would do that once I have explored all other possibilities.