Mandatory field check appearing even though the fields are filled

Anubhav24
Mega Sage
Mega Sage

‎10-28-2024 04:41 AM

Hi All,

When I am saving the RITM form , the customer field has value and it is read only , and when I mark the catalog task complete and it eventually closes the RITM , I get the message "The following mandatory fields are not filled in : Customer". 

I need to know from where this OOB message appears , I tried searching in the code search did not get any leads on this.

 

Please guide me, where all I can check : Client Scripts , UI Policies , Data Policies , Business Rules , Script Includes being called apart from this any thing I can do to troubleshoot.

 

Thanks

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7 REPLIES 7

JenniferRah
Mega Sage

‎10-28-2024 07:12 AM

That's an OOTB message that shows when a field that is marked as mandatory is not filled in. I would not search for the error itself but search for any code that might set that field as mandatory, especially UI Policies, Client Scripts, or Business Rules. 

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Anubhav24
Mega Sage
Mega Sage
In response to JenniferRah

‎10-28-2024 11:58 PM

Already searched for these but will try again to see if anything is there I might have missed.

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