Mandatory option greyed out

[MStritt]

I've created a string field on the customer_account table called domain. I had to create it under the Customer Service Application. I want to create a UI Policy that makes it mandatory if a specific value on another field is selected. I have to create the UI Policy in the Customer Service Application as well (This record is in the  Customer Service Application, but  Global is the current application. To edit this record click here).  However, the Mandatory checkbox is greyed out. If I change the Application to Global, the Mandatory box is open, but now I don't see the domain field in the Field name dropdown when creating the UI Action. Seems like there's no way around this. Looks like to make a field mandatory, it has to have been created in the Global Application. Is that true? If so, how can I create a field in the Global Application on the customer_account table, when it requires that it be created in the Customer Service Application?

[Rishi_11 · Accepted solution]

I think customer_account table is in global scope. While being in global scope, can you please go customer_account table and click on configure table. Then create your field in global scope. Later you should be able to create a UI policy in global scope on the customer_account table.

Thanks,

Rishi

[Rishi_11]

Attaching screenshots for your reference.

Both dictionary entry and UI policy need to be in global application. Later you can add the new field to form view while in Customer Service application.

Domain field on customer account table (global scope):

UI Policy (Global Scope):

Thanks,

Rishi.

[MStritt]

Hi Rishi,

I was able to recreate the field from the table itself in Global Application, and create the UI Policy successfully. Thanks!

[arpitahlawat]

Hi  Can you tell me how you created the field in Global application ?

[jasonutah]

If the parent table is in the global scope and the dictionary is in another scope, is there any way to make the field mandatory?