Mapping the fields vaules from Parent incident to child incident

[avinash1289]

Hi Team,

Please suggest the solution,

Mapping the fields vaules from Parent incident to child incident.

when a child incident is added to the parent incident then the fields values should  be same as Parent Incident.

We need Update the following fields from the Parent Incident to the all child incident.

State

Service

Category

Subcategory

Impacted Country

Assignment Group 

Assigned to

Configuration Item

Resolution Information 

Resolution code

[SanjivMeher]

You can create an onBefore business rule on incident table to populate these fields when Parent Incident field is not empty.

[avinash1289]

Hi Sanjiv,

Could you elbrate more.

Thanks

[SanjivMeher]

I would create an onBefore Insert Business Rule on the incident table

with condition

Parent is not Empty

And with script

current.category = current.parent_incident.category;

current.subcategory = current.parent_incident.subcategory;

current.assignment_group = current.parent_incident.assignment_group;

current.assigned_to = current.parent_incident.assigned_to;

[Uncle Rob]

Create a flow designer to do it.
On Create of Incident where Parent is of type Incident and Parent is not empty
- Lookup Records:  incidents where parent = triggering record's parent.
- For Each:  update Incident with all the fields you specified.  All coming from triggering record.parent.whatever field.