max_length on a Single Line Text variable

[xiaix]

We are on the Kingston instance.

According to this documentation:
https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-manag...

Well, I do do this:

Then try to save:

And it disappears!

What's going on?

Funny thing is if I do this in a background script:

var gr = new GlideRecord('item_option_new');
gr.addQuery('sys_id', '1557ce45db38b300bd4bff9aae9619b1');
gr.query();
if (gr.next()) {
	gr.attributes = "max_length=200";
	gr.update();
}

It stays.

[Mark Roethof]

Hi there,

Out-of-the-box it should work.

Are there perhaps any onSubmit Client Scripts active which could cause this? Any after Business Rules which could cause this (not logical because background script works you say, though you never know...)? Have you tried debugging the field and see what is mentioned?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

[Rahul Kumar17]

Hi,

u write this code

var routing = g_form.getValue('name of variable');
if (routing.length != 200) {
alert('You must enter 200 characters');
return false;
}