We have just recently switched our domain from Outlook/Exchange to Google Apps. In Outlook, our meeting invites that come from OoB Changes worked just fine. Once we switched to Google, our users were just receiving a blank email with an attached ICS file that Gmail wouldn't parse. We have an older instance and I found that the change.calendar.integration email template had this line with a variable that resolved to nothing.
PRIORITY:${priority}
I checked a clean personal developer instance, and I saw that they now hardcode it to this:
PRIORITY:3
After I changed that line on our template, Gmail now parses it, but it just has an "Add to Calendar" option instead of a "Yes, No, Maybe" RSVP.
Current State:
We noticed that without the RSVP, the invite does not get recognized on iPhones as a meeting request so it doesn't get automatically added to users' calendars. We are trying to get the Yes, No, Maybe options from an RSVP like this:
Desired State:
We are using the OoB change.calendar.integration template, which is:
BEGIN:VCALENDAR
PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN
VERSION:2.0
METHOD:REQUEST
BEGIN:VEVENT
ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}
ORGANIZER:MAILTO:${from}
DTSTART:${dtstart}
DTEND:${dtend}
LOCATION:${location}
TRANSP:OPAQUE
SEQUENCE:${sys_mod_count}
UID:${number}
DTSTAMP:${dtstamp}
DESCRIPTION:${description}
SUMMARY:${summary}
PRIORITY:3
X-MICROSOFT-CDO-IMPORTANCE:${priority}
STATUS:CONFIRMED
CLASS:PUBLIC
END:VEVENT
END:VCALENDAR
Has anyone got this to work properly with Google specifically?
In order to have Service-now calendar invitations added automatically to your calendar, update the following Google Calendar settings:
