@mentions?

Brian Arnold · ‎06-18-2015

I haven't found any references or discussions of support for @mention or @reply type functionality in ServiceNow. Does anyone know if something like this might be supported in future versions? I see that this community site has @mention but I haven't seen anything to indicate that it's available in our own instance. Am I missing something?

lawrence_eng · ‎06-18-2015

I don't know about @mentions in other contexts, but Live Feed can certainly be used in a lot of contexts. In particular, you'll want to check out Record Feeds ( Record Feeds - ServiceNow Wiki ) which essentially allow you to use a Live Feed interface (and therefore @mentions) for things like incident comments.

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Brian Arnold · ‎06-19-2015

Thanks Berny, that's our current go to option(s) and it works well, but there were also use cases where someone wanted to send a notification (by way of @mention) without giving that person direct read access to the given record that they get with being a watch or work note list user.

I think we just need to look at the live feed options mentioned and that may give us what we're after.

Thanks everyone for the quick help!