- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-31-2024 10:20 AM
Hello All,
I am trying to report on Metric result table and getting most of the data right. Please see screenshot below
However there is one problem. I want the HR service also included in this report. From the below report i know the HR case for which the survey response was captured. (Instance.Trigger id field). However i cannot further dot walk to HR service name.
Please advise. If we need a db view, can some one help with that?
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-01-2024 07:03 AM
Ah sorry, is this 'asmt_metric_result'? If so ,you can copy the database view 'task_assessment_detail'

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-01-2024 07:03 AM
Ah sorry, is this 'asmt_metric_result'? If so ,you can copy the database view 'task_assessment_detail'
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-01-2024 06:30 AM
Hi @dvelloriy
I agree with @Kieran Anson , and I think you need to add 1 more table. Have a look OOTB:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-01-2024 06:34 AM
Report i am trying to pull is based on survey results captured in metric results table.
i don't think we can leverage this OOTB db view. These are mostly for capturing state change durations etc. I am using few dot walked fields in my report to extract trigger id which is present in instance table.