MID Server Did Not Get A Response

[tpoeckes]

I have two (2) MID server services run on a Windows 2012 server 1) one for Prod and 2) one for Dev.   Both these were working last week.   Both are same version.   Both MID servers are up and running.   When I do a test load in Prod it works.   When I run the exact same data source "Load 20 Test Records" in Dev, it fails.   I get the following error saying "Did not get a response from the MID server".

Log in agent\logs:

01/23/17 07:45:56 (954) ECCQueueMonitor.1 WARNING *** WARNING *** No probe registered to cancel for a given agent correlator 5a815c28dbac3240fea4fbb9af96196d

01/23/17 07:45:56 (954) ECCQueueMonitor.1 SEVERE *** ERROR *** java.lang.NullPointerException

java.lang.NullPointerException

              at com.glideapp.ecc.ECCMessage.getNewRecord(ECCMessage.java:148)

              at com.glideapp.ecc.ECCMessage.update(ECCMessage.java:117)

              at com.service_now.mid.message_executors.CancelProbeExecutor.execute(CancelProbeExecutor.java:49)

              at com.service_now.monitor.ECCQueueMonitor.executeMessage(ECCQueueMonitor.java:273)

              at com.service_now.monitor.ECCQueueMonitor.processMessage(ECCQueueMonitor.java:197)

              at com.service_now.monitor.ECCQueueMonitor.processMessages(ECCQueueMonitor.java:217)

              at com.service_now.monitor.ECCQueueMonitor.run(ECCQueueMonitor.java:171)

              at com.service_now.monitor.AMonitor.runit(AMonitor.java:145)

              at com.service_now.monitor.AMonitor.access$200(AMonitor.java:39)

              at com.service_now.monitor.AMonitor$MonitorTask.runMonitor(AMonitor.java:135)

              at com.service_now.monitor.AMonitor$MonitorTask.run(AMonitor.java:115)

              at java.util.TimerThread.mainLoop(Timer.java:555)

              at java.util.TimerThread.run(Timer.java:505)

I've tried everything from restarting the server, deleting and rebuilding MID server and still no luck.   Any help would be greatly appreciated.

Thanks.

[rajeevlochan82]

what kind of Data Load Operation you are trying to perform using this Mid-Server ? and your Mid-Server status is Up ?

[tpoeckes]

MID Server is up and validated.   I'm just trying to do a simple JDBC sql statement.   It works in Prod but does not Dev.   MID Server service is on the same box.   This use to work last week.

[rajeevlochan82]

Found few links. They maybe of Help. Seems like this issue is more likely due to hanged ECC queue entry which then freeze thw working of Mid-Server. Cancel the running ECC entries and restarting the Mid-Server may resolve this issue. Are you in Helsinki ? Look for PRB665835 in (Helsinki Patch 4 )

Strange issue regarding Oracle Data Source and Mid Server

Bad Bugs - Canceling Import/Exports causing MID to hang

[tpoeckes]

Rajeev.   You are correct.   PRB665835 workaround was successful.