Hi @asd22
Better to use the zip based installer. You can download the zip and unzip it at the location where you want to install the mid server service. Post that, follow below steps :
1. Check if you have already installed mid service in services.msc . If yes, please remove it through cmd.
2. Go to the agent folder inside the downloaded zip and search for config.xml file. Just check all the files inside the agent folder including config.xml for blocking as the OS might block them. You can do it by right clicking on the file, click on Properties and check the Unblock option if it is blocked.
3. Update the Config.xml with the correct inputs like the Mid Service Name, the instance URL, the username, the password to logon to the ServiceNow instance and proxy configuration if required.
4. Once done, open cmd as an administrator -> do a cd to the directory to your agent folder -> run start.bat
5. If the start.bat fails to start or is getting stuck, check the agent logs in the agent folder itself under logs directory.
Thanks & Regards
Amit Verma
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