Mid Server is stuck with validating status after changing user account

arundpm
Tera Contributor

‎07-13-2023 10:12 AM

Hi All,

 

I have changed the user account for mid server with full access and started it. Tried validating the same server in ServiceNow instance but it is stuck with validating state. The user has full access to the mid servers agent folder, However the agent log shows "File system permissions are incorrect". Can anyone help me to sort this issue please.

Thanks.

 

 

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Manmohan K
Tera Sage

‎07-13-2023 11:15 AM

Hi @arundpm 

 

Have you added the account name to the MID Server parameter mid.windows_host.file_permissions.allow_list in the MID Server host's config.xml file.


This step adds the non-admin account to the allow list. See MID Server parameters for more information about mid.windows_host.file_permissions.allow_list as well as instructions for adding a parameter to the config.xml file.
Note: Use the format ".\<username>" for a local user, or "<domain>\<username>" for a domain user. Do not use the user@domain format.Domain accounts can also be specified by using the SID.
Note: SID can be retrieved from the following running the following command in the cmd prompt
wmic useraccount where name='<username>' get name,sid. 

 

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