Mid server unable to upgrade

[Carol2]

Hi, 

New to the mid servers, I need assistance with resolving this issue. tried all the steps I could find attempted to download the installation file and start the upgrade manually but no luck, please help resolve this issue. Checked proxy/firewall settings nothing is blocking anything. 

Regards 

C

[Dr Atul G- LNG]

Hi @Carol2 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713557

This might be helpful.

[Harish Bainsla]

Hi @Carol2  please check these steps

1.Verify User role

2.Check Network Connectivity

3.Validate MID Server Credentials

for more check below links

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0596459

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713557

https://www.youtube.com/watch?v=WQS7zCpSEww

[Runjay Patel]

Hi @Carol2 

Upgrade sometime wont work due to network issue, firewall blocks and or network timeout.

Try re-starting from mid server machine manually if this also didnt work then you need to fallow manual steps to upgrade it.

1. Download the mid server from servicenow instance.

2. place the file on your server machine.

3. Replace the existing MID Server files with the new installation files, preserving your config.xml file.

4. Re-start the server again.

For more details you can check this blog: https://servicenowwithrunjay.com/mid-server-installation-in-servicenow/

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Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
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