Hide catalog item for all users

Jose MMR
Tera Guru

Hello, good morning.

I have a question that I thought was easy and I can't find the solution.
I need a catalog item to not appear available for users in the catalog but to be active because we will create requests with another method.

Is it possible to make an item invisible in the catalog? even admin users.

I'm trying with Available For and Not Available For and it doesn't give me any results.

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Jose MMR ,

 

Its very much possible, you just need to do below configuration in item.

1. Remove user criteria from Available For and Not Available For.

2. Remove Categories and Catalog.

 

I have tested it, after removing the above mentioned details it not appearing in the portal event for admin.

RunjayPatel_1-1735568496696.png

 

 

RunjayPatel_0-1735568467276.png

 

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Runjay Patel - ServiceNow Solution Architect
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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Jose MMR 

 

Then what is the purpose of making it or hiding it even for admins? Do u want to use it for some integration only? Don't make it complicated, let's show the item to the admin only and educate them on how and when this will be used.

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Dr. Atul G. - Learn N Grow Together
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Ankur Bawiskar
Tera Patron
Tera Patron

@Jose MMR 

so for whom it has to be visible?

If you don't want it to be seen then make it inactive

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@Jose MMR 

you can use user criteria and use advanced script and use this script

answer = false;

Then add that in Available for Related list

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Jose MMR 

I would like to understand which other method you will be using to submit request?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader