MID Server - User cannot be authenticated

[Jake Sadler]

The user cannot be authenicated but the instance name is correct adn so is the username and password. This is for a sub prod instance and it's on Xanadu.

Any ideas on what steps to take?

I tried following this KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597574

But I was unable to locate the config.xml file. Where is this?

[Sandeep Rajput · Accepted solution]

@Jake Sadler 

The config.xml file for the MID Server connection in ServiceNow resides in the agent folder of your MID Server installation directory.

Here's a breakdown of how to find it:

1. Locate your MID Server installation directory: This is the directory where you installed the MID Server software. The location varies depending on your operating system and how you chose to install it. Common locations include:

◦ Windows: C:\Program Files\ServiceNow\MID Server or a custom path you specified during installation.

◦ Linux: /opt/servicenow/mid or a custom path.

2. Go to the agent folder: Inside the MID Server installation directory, you'll find a folder named agent.


3. Find config.xml: The config.xml file is located within the agent folder.