Mobile : Create Change Task from a Change Request form

[AnirudhKumar]

Hey guys,

I'm building a change request application on Now Agent and going crazy here.

I've got a Change Request applet built that shows the list and form too.

I need an Action and Function that will create a Change Task directly from a Change Request form. (Just want to set the short description, description and Change Request sysid on the chg task)

I've created the Action and Function. It shows up on my Change Request form too.

But when I select this function, the form opens with Short description and Description prefilled with the Change Request's short description and description, and upon submit, errors out.

Any ideas?

[Amit Gujarathi]

HI @AnirudhKumar ,
I trust you are doing great.

To create a Change Task directly from a Change Request form in the Now Agent application, you can follow these steps:

1. Create an Action and Function in ServiceNow. Make sure the Action is associated with the Change Request form.

   • The Action should have a label that represents its purpose, such as "Create Change Task."
   • The Function should contain the code logic to create a new Change Task record with the desired fields.

2. In the Function code, you can use the following snippet to create a new Change Task record and populate the required fields with values from the Change Request form:

function createChangeTask() {
  var changeRequestSysId = g_form.getUniqueValue(); // Get the sys_id of the current Change Request form
  var shortDescription = g_form.getValue('short_description'); // Get the short description from the Change Request form
  var description = g_form.getValue('description'); // Get the description from the Change Request form

  var changeTask = new GlideRecord('change_task'); // Create a new GlideRecord object for the Change Task table
  changeTask.initialize(); // Initialize the new record

  // Set the values for the fields in the new Change Task record
  changeTask.setValue('short_description', shortDescription);
  changeTask.setValue('description', description);
  changeTask.setValue('change_request', changeRequestSysId);

  var changeTaskSysId = changeTask.insert(); // Insert the new Change Task record into the database

  if (changeTaskSysId) {
    // Success! Display a confirmation message to the user
    gs.addInfoMessage('Change Task created successfully: ' + changeTaskSysId);
  } else {
    // Oops! Display an error message to the user
    gs.addErrorMessage('Failed to create Change Task');
  }

  // Redirect the user back to the Change Request form
  action.setRedirectURL(changeRequestSysId);
}

1. Save the Function and Action in ServiceNow.