Modify a word document when a RITM is submitted

[Nagashree5]

Hi All,

Can we open a word document and replace the text in the document in ServiceNow>

Please suggest.

Thanks in Advance.

[Samaksh Wani]

Hello @Nagashree5 

Use the below code related to your use case/requirement :-

var gr=new GlideRecord('sys_attachment');
gr.initialize();
gr.table_sys_id='sys_id_of_record'; //pass incident sys_id for a check
var gsa = new GlideSysAttachment(); 
var attachmentId = gsa.write(gr, "TestSample.doc", 'text/plain', "your text here");

Plz mark my solution as Accept, If you find it helpful.

Regards,

Samaksh

[Nagashree5]

Hi @Samaksh Wani,

Thanks for the response.

The word document is getting created but seems like the file is corrupted and also here I have to replace few words in the word document to different words, is it possible to modify the doc by replacing few words.

Please suggest.