Hello,
Is there a way to update the placeholder text under compose message for Agent Workspace below where it says "Type your Work notes (Private) here"
Hi
basically such messages are stored in the table sys_ui_message. In most of the cases you will a record there if your instance has multiple languages installed. With only one installed language, you have to add a record manually to override the text (I added two exclamation marks):
As you can see, the key contains a placeholder for inserting the respective field label. That means that this label is used more than one time, for example also for the Comments box:
So if you add the above record to your sys_ui_message table it will have impacts on different fields and I cannot tell you at the moment which field else are affected.
Kind regards
Maik
Hi
basically such messages are stored in the table sys_ui_message. In most of the cases you will a record there if your instance has multiple languages installed. With only one installed language, you have to add a record manually to override the text (I added two exclamation marks):
As you can see, the key contains a placeholder for inserting the respective field label. That means that this label is used more than one time, for example also for the Comments box:
So if you add the above record to your sys_ui_message table it will have impacts on different fields and I cannot tell you at the moment which field else are affected.
Kind regards
Maik
