Msg: Your text query contained only common words or ambiguous wildcards, please refine your search..

G24
Kilo Sage

‎02-13-2025 07:34 AM

Hello.  In the "HR Agent Workspace" when we create a New Case and select a person, we are sometimes getting the following unexpected message:

 

"Your text query contained only common words or ambiguous wildcards, please refine your search and try again"

 

It looks like this:

Msg1.png

 

I saw the following knowledge article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0647596 

But I did not see "Adam" or "Schmitt" in either of the tables mentioned.

 

What might be causing this?  Or what should I check next?  Thanks.

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2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

‎02-22-2025 07:51 PM

@G24 Please follow the instructions mentioned in this support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868966 and see if they help.

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Sam Motley
Giga Guru
In response to Sandeep Rajput

‎07-01-2025 07:24 AM

Hi, when i try to access KB0868966 i get this error: 

Your role does not grant you access to this article. Please use Search to find related content.

 

i am logged in 

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