Multi-factor Authenticator, 6-digit verification code prompt is confusing

[sh_sk]

After upgrading to Tokyo, the MFA screen shows 'Enter the code generated by the Authenticator app below' then a field which prompts the user for a 6-digit verification code.

The issue is there is a mask on the field which shows the user to enter XXX-XXX.

If user enters the dash, as per instructions, the authentication fails.

Can we change it to show XXXXXX? without the dash.

[Maik Skoddow]

HI

unfortunately there is no way to change this prefilled value.

Maik

[Brian Lancaster]

I would suggest putting in a support case. Then hopefully a problem will get created so it gets fixed in a patch or another release.

[sh_sk · Accepted solution]

Here is the solution provided by ServiceNow:

[Jim Cummings]

fire whoever invented this