Multi Row variable set values getting truncated in Agent Workspace

ramesh_r
Mega Sage

Hi All,

 

The Multi-Row variable set values getting truncated in Agent Workspace but its showing properly in the RITM, how to fix this .?

i want visible all values in Agent Workspace without truncated 

 

Agent Workspace

 

ramesh_r_0-1695193119219.png

 

RITM 

ramesh_r_1-1695193186256.png

 

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@ramesh_r 

I believe it's OOB thing and you cannot change much here

Reason being in RITM form view user can scroll and see the information but in agent workspace everything has a defined scroll limit etc and it will get truncated if large data is present

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

4 REPLIES 4

Vishal Birajdar
Giga Sage

Hi @ramesh_r 

 

Can you check by clicking edit icon on row (pencil icon) if its ok.

don't think its truncated ,its because of space issue.

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

Hi @Vishal Birajdar 

 

is the any option to see all the values without click on the edit button as like RITM image in the above

Ankur Bawiskar
Tera Patron
Tera Patron

@ramesh_r 

I believe it's OOB thing and you cannot change much here

Reason being in RITM form view user can scroll and see the information but in agent workspace everything has a defined scroll limit etc and it will get truncated if large data is present

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Rona Sarda_as
Tera Expert

I am having the same issue. Agents can't copy the full text since it's getting truncated.
Any workaround for this one?