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09-20-2023 12:02 AM
Hi All,
The Multi-Row variable set values getting truncated in Agent Workspace but its showing properly in the RITM, how to fix this .?
i want visible all values in Agent Workspace without truncated
Agent Workspace
RITM
Solved! Go to Solution.
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09-20-2023 12:39 AM
I believe it's OOB thing and you cannot change much here
Reason being in RITM form view user can scroll and see the information but in agent workspace everything has a defined scroll limit etc and it will get truncated if large data is present
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-20-2023 12:29 AM
Hi @ramesh_r
Can you check by clicking edit icon on row (pencil icon) if its ok.
don't think its truncated ,its because of space issue.
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09-20-2023 12:34 AM
is the any option to see all the values without click on the edit button as like RITM image in the above
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09-20-2023 12:39 AM
I believe it's OOB thing and you cannot change much here
Reason being in RITM form view user can scroll and see the information but in agent workspace everything has a defined scroll limit etc and it will get truncated if large data is present
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-05-2023 06:04 PM
I am having the same issue. Agents can't copy the full text since it's getting truncated.
Any workaround for this one?