MultiLevel Pivot - Export PDF

[jdavidmcconnell]

I have a customer who has built a multi-level pivot table report. When he exports it to PDF (either on demand or through email), the report has text generated on top of data (the text gives the report conditions, who ran it, the table name queried, etc..). In addition, the entire report appears to be greyed out (dark grey overlay). 

Is this a setting that we need to configure for reporting in our instance or something else?

[Community Alums · Accepted solution]

Hi @jdavidmcconnell ,

Yes, you can control this

Do the following:

1)Set this property to "true" if exist if not create and set it to true

"glide.ui.report.old_report_builder"

2)Go to the report(refresh the page)> change to the classic UI

3)Click on save drop down and click export settings >check/Uncheck Report details 

[Community Alums · Accepted solution]

Hi @jdavidmcconnell ,

Yes, you can control this

Do the following:

1)Set this property to "true" if exist if not create and set it to true

"glide.ui.report.old_report_builder"

2)Go to the report(refresh the page)> change to the classic UI

3)Click on save drop down and click export settings >check/Uncheck Report details 

[jdavidmcconnell]

Thank You @Community Alums . That did work. 

However I still have some text at the top of the PDF export. It shows "Enable Analytics" followed by text that says "we are working to improve our customer experience by tracking your in-app activity"...etc. 

Any idea how to remove that?

[Community Alums · Accepted solution]

Hi @jdavidmcconnell ,

set this property to "true" to disable the message

"glide.analytics.user.consent.popup.disabled"

FYI: Impact if you set this property to true :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1192626 

[jdavidmcconnell]

Perfect. That worked. Thank you for your help!!!