Multiple approval history for same user

Vijay Baokar
Kilo Sage

‎04-03-2024 04:53 AM - edited ‎04-03-2024 05:26 AM

Hi Folks,

 

I have recently seen that once the ritm is created with user and group approvals, in activity we can see duplicate entries for the same users for approval history.

I have checked the flow its show 2 approvals

1. Requested for > Manager

2. group approval

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-03-2024 04:55 AM

Hi @Vijay Baokar 

 

Please share some screenshot to understand better. 

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Vijay Baokar
Kilo Sage
In response to Dr Atul G- LNG

‎04-03-2024 05:27 AM

Hi @Dr Atul G- LNG 

I have updated with attachment.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Vijay Baokar

‎04-03-2024 06:24 AM

Very wired 😞 , it should not do duplicate. Try to remove  1 approval and check . It is just a hit and trail.

 

@Sandeep Rajput  @AshishKM 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AshishKM
Kilo Patron
Kilo Patron

‎04-03-2024 09:00 AM - edited ‎04-03-2024 09:01 AM

Hi @Vijay Baokar , 

 

Check the approval record date & time , are they exact same. 

Update the flow for approval and check each approval at a time.

 

-Thanks,

AshishKM


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