multiple client templates to choose from

[El Cuchi]

Hi All,

i enabled the email feature in the outage form (cmdb_ci_outage).

i also created 3 email client templates for the same table, so they can choose whether to send an initial template, update template or completion template.

The problem is that i have nowhere to choose which template i want to use. It is always the same template.

why?

thanks for your help.

[Maik Skoddow]

What do you mean with "i enabled the email feature in the outage form (cmdb_ci_outage)."? Please provide a detailed explanation.

[El Cuchi]

Hi Maik,

now when users click on the three dots (next to attachment icon) a new option for emails is displayed.

usually the attribute "client_email" is set to true in the table dictionary to do this.

regards.

[Maik Skoddow · Accepted solution]

Okay, got it. I think you mixed the topics. For your requirement, the "Quick messages" would be the solution. Please check: https://docs.servicenow.com/csh?topicname=quick-message.html&version=latest