'My Approvals' Menu Item is not showing up in Service Portal Header.

[snow_p]

Hi,

We upgraded from Kingston to Madrid recently. The 'my approval' menu item on the Service Portal header is not showing up after upgrade.

The menu item is available for all before upgrade and now it is showing up for particular users.

Is there any role restriction or how can I made it available all the the time in service portal header. 

Before Upgrade

After Upgrade

Thanks,

[Alikutty A]

Hi,

The Approval menu uses the following condition:  gs.isLoggedIn() && gs.getUser().hasRole('approver_user')

User need to logged in have the approver_user role to view this menu. Please check if the users have required role. You could also modify the condition to just say gs.isLoggedIn() to allow access to all users on this menu

Here is its URL from an OOB instance

https://INSTANCE_NAME.service-now.com/nav_to.do?uri=sp_rectangle_menu_item.do?sys_id=864aed00d7200200a9ad1e173e24d475

Replace instance name

Thanks!

[Ashley Snyder1]

More than likely this is the issue if the widget wasn't customized and accepted the London update to look for the approver_user role. While there are workarounds detailed below, it's important to keep in mind that this role will resurface again during contract renewal talks for the new licensing model.  The code was put into place in London to put a checks and balances of sort on who should be approving so that the customer can limit how many roles/approvers they pay for.  Working around the code will simply allow anyone to approve (which may work for now) but will also lead to a larger count on the sysapproval_approver table come renewal time. As always, this is something to be discussed with your account rep.

[Mark Roethof]

Hi there,

Is the Approvals not showing at all anymore? Or just if you have 0 approvals? Because these are two different things.

Can you also specify the bit about available for "certain" users? Is that already what Ali is mentioning? Or are you experiencing something different?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn
Community article list

[Laukik Udpikar]

Hey, I want approvals menu item to be visible, even if there are zero approvals, do you have anything on this?