My catalog item is not showing in configuration of 'group by' report. How set it to show?

Isabela Loebel
Tera Contributor

Hello!! 
I'm trying make a report that is grouped by a variable field of the parent of the element.

IsabelaLoebel_0-1690403232422.png

To be more specific, I'm not understanding why my catalog item is not showing in the last pop-up, some of all are, but some doesn't.

 

How can I make it show? 

 
Thanks in advance,
Isabela Loebel.

4 REPLIES 4

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @Isabela Loebel 

Greetings!

The same has been explained by docs here:

https://docs.servicenow.com/en-US/bundle/utah-now-intelligence/page/use/reporting/task/add-addl-grou...

Screenshot_20230727_062526_Chrome.jpg

Please hit the thumb and Mark as correct based on Impact!!

 

Kind Regards,

Ravi Chandra

Isabela Loebel
Tera Contributor

Thanks for answering me @Ravi Chandra_K
However, the "variables" is not been showing in my "additional group by". Since what I want is in the service request table, the way to access this is: Work Orders → Parent → Service Request → Variables, but Service Request isn't been showing, even if I go through Work Orders → Parent → Variables, the option "variables" is not there. 

IsabelaLoebel_1-1690463164382.png

The main question's printscreen is almost what I want, the only thing stopping me is that my catalog item is not showing up, is there another way to make this appear? like a checkbox or an attribute in the table configuration?

 

sushantmalsure
Mega Sage
Mega Sage

what is the data source selected in data tab?

 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure

Hi@sushantmalsure,

It's Work Orders table.