my closed tasks are re-open by system need to stop this issue

[ronaldanand]

Hi ,

  My closed service catalog tasks it automatically reopened by system and I have attached my workflow screen shot here.

where to check and how to stop this task creation,Please check and help me to resolve this issue....

[Hamza Berouil2]

Hi Anand,

Please provide more info :

Take one these tasks, open the attached workflow (ui action in the bottom), take a screenshot and post it here.

Did you check Business Rules agains this table and any parent table ?

[ronaldanand]

Hi Hamza,

Thanks for Quick reply...

Here I attached all the details please check it and assist me

Workflow history

No UI policy in the bottom

Condition : current.state.changesTo(6)||current.state.changesTo(3)||current.state.changesTo(7)||current.state.changesTo(8)

Script :

function onBefore(current, previous) {

    //This function will be automatically called when this rule is processed.

    var t=new GlideRecord('sc_task');

    t.addEncodedQuery('request_item.number='+current.number+'^stateNOT IN3,4,7,8');

    t.query();

    if(t.hasNext()) {

          var msg= gs.getMessage('All active and pending tasks must be closed or skipped '+

          'before request may be resolved');

          gs.addInfoMessage(msg);

          current.state.setError(msg);

          current.setAbortAction(true);

          current.state = previous.state;

    }

}

[ronaldanand]

Work flow is

[Hamza Berouil2]

Why there are 4 workflow that run against this Task ?

What are the state labels of 3, 6, 7 and 8 for requested items and 3,4, 5 and 7 for Catalog Tasks ?

What does contain the "IF" (Stage resolved - Are all tasks closed ?)