My Custom UI step is not retriving all the fields on a service portal form.

[SuchiP]

I am trying to add data to the fields on Order guide in service portal. 

While adding a custom step and trying to retrieve the fields, only the header fields on the page are retrieved, which are common to all the order guides and catalog items.

[Ankur Bawiskar]

@SuchiP 

if you are unable to retrieve, you can't proceed with the ATF.

Unfortunately not all component are successfully retrieved using Custom UI steps.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shaqeel]

Hi @SuchiP 

Try with Manual Page Inspector 

It will tell you what all activity can happen of the fields and will also tell you whether you should use Custom steps or set field step.

Reagrds

Shaqeek

[SuchiP]

I have tried with the Manual page inspector. All the components are testable, and they have all actions like set value and validate value options.

None of the components on the form is retrieving.

I am having the page on the service portal.The header is fixed, whose components are getting retrieved.

Below the header scrollable form is there, whose fields are not geting retrieved.

Noted with Assert Text on Page (Custom UI) step I am able to get the fields text. but for any action none of the fields are getting retrieved.

[Ankur Bawiskar]

@SuchiP 

ATF has it's own limitations and not everything can be tested with it.

Hopefully ServiceNow adds more capabilities to it going forward

If my response helped please mark it correct and close the thread so that it benefits future readers.