My Incidents does not show on mobile view?

[praveenKumar2]

Hi Everyone,

We are currently configuring the mobile UI and i am stuck at the "My Incidents" link. When i click on the My incidents module on a mobile the records do not display and shows as no records but in standard desktop view we are able to see the incidents.

How do i get the link to working?

Please advice.

Thanks,

pK

[corina]

Hello Praveen.

Can you try the same as admin and tell us what you see?

[Nitin]

Hello Corina,

I have tried login using Admin but still not able to see all incident or even the one which one i have created using mobile app.

Regards

Nitin

[praveenKumar2]

Hi Corina,

I think i found out what the issue is but still need to fix it. There are ACL's which are blocking the incidents to be viewed on mobile. I have tried to login with my developer instance and could see the tickets.

I will keep you posted once i figure out the reason for it.

Appreciate your help here

[Nitin]

Hello Praveenkumar,

Did you get any solution on above issue? please let me know how you fixed this

regards

Nitin