My instance is not receiving any email

[devservicenow k]

My instance is not receiving email, and in email diagnostics it is like this, how to solve this?

 

[Pavankumar_1 · Accepted solution]

Hi @devservicenow k ,

No, we can't create email accounts it needs to be provisioned the password but it is not possible on PDIs. May be receiving emails completely disabled on PDI's.

[devservicenow k]

Then how can we check on Inbound email actions?

[Pavankumar_1 · Accepted solution]

Hi @devservicenow k ,

ServiceNow disabled the sending and receiving emails on PDIs and  Inbound email action won't work in PDI's.

Refer below link.

https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

[kamlesh kjmar]

Hi @devservicenow k ,

Since servicenow has disabled sending/receiving of emails in PDI, there is nothing you can do about this to make it work. Now how to check inbound ? certainly there is one workaround that is there, which I tried and it worked for me.

1. Go to your emails log and click on All

2. Open any one email and change it's Type to received . Now change the subject or body as per your need and then save it

3. Once it is saved then finally click on Reprocess Email button.

Yout inbound action will get executed accordingly. 

I hope this helps.

Regards,

Kamlesh

[Gunjan Kiratkar]

Hi @devservicenow k 

Request new instance from different email address and try. That is OOB available in every instance. Might be your instance is having some issues.

[devservicenow k]

bro today alone i have created two new instances one  rome another  sandiego instance, both do not have POP3 and SMTP accounts OOB.

if we created new also it is not working