My instance is not receiving any email

[devservicenow k]

My instance is not receiving email, and in email diagnostics it is like this, how to solve this?

 

[Pavankumar_1 · Accepted solution]

Hi @devservicenow k ,

No, we can't create email accounts it needs to be provisioned the password but it is not possible on PDIs. May be receiving emails completely disabled on PDI's.

[kamlesh kjmar]

Hi @devservicenow k ,

Issue appears to be because of your Email Account's Servicenow POP3 record. To check go to the Email Accounts module and open Servicenow POP3 record and test the connection, it must say connection successful, if it fails then that's the reason for this to happen

I hope this helps.

Regards,

Kamlesh

[devservicenow k]

i am receiving fail how to solve that?

[Community Alums]

Hi,

Check these out:

https://www.servicenow.com/community/itom-forum/please-help-me-in-configuring-pop3-email-account-in-...

https://www.servicenow.com/community/developer-forum/inbound-email-action-not-working-due-to-pop3-co...

[devservicenow k]

Tried everything but no changes