My instance is not receiving any email

[devservicenow k]

My instance is not receiving email, and in email diagnostics it is like this, how to solve this?

 

[Pavankumar_1 · Accepted solution]

Hi @devservicenow k ,

No, we can't create email accounts it needs to be provisioned the password but it is not possible on PDIs. May be receiving emails completely disabled on PDI's.

[Community Alums]

I would suggest to debug the POP3 account. Can you post the screenshot of POP3 account? 

[devservicenow k]

This is Tokyo instance , OOB accounts are not available, so i created a new POP3 account

 

[Community Alums]

Hi, Can you double check the username and password fields? does username dev137152 is correct?

[devservicenow k]

yeah correct only

[Community Alums]

Check these out:

https://www.servicenow.com/community/developer-forum/out-of-box-smtp-and-pop3-email-accounts-not-set...

https://www.servicenow.com/community/it-service-management-forum/no-default-pop3-email-address/m-p/2...

It looks like That's no longer possible. See below

https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

Also Did you turn this On in your developer account?