My instance is not receiving any email

[devservicenow k]

My instance is not receiving email, and in email diagnostics it is like this, how to solve this?

 

[Pavankumar_1 · Accepted solution]

Hi @devservicenow k ,

No, we can't create email accounts it needs to be provisioned the password but it is not possible on PDIs. May be receiving emails completely disabled on PDI's.

[Pavankumar_1]

Hi @devservicenow k ,

That is different ServiceNow disabled sending emails from PDI's. But both sending and receiving those SMTP and POP3 accounts will create by default.

[devservicenow k]

for me when instance is created SMTP and POP3 is not created by default. what  should i do to create it by default?

 

[Pavankumar_1]

Hi @devservicenow k ,

Yes correct we don't have these SMTP and POP3 on new instances. May be we can't receive emails to ServiceNow Instance in PDI.

Refer below latest docs.

https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/administer/reference-pages/t...

[devservicenow k]

if we create manually also it is not working, do you have anyother solutions? for that

[Pavankumar_1 · Accepted solution]

Hi @devservicenow k ,

No, we can't create email accounts it needs to be provisioned the password but it is not possible on PDIs. May be receiving emails completely disabled on PDI's.