My PDI becomes Offline

KEITHTYRONH
Tera Contributor

Can anyone help me. I'm working on my PDI and tried to refresh my work. After refreshing my PDI goes to offline and the screen is "Service Interruption: This instance is Unavailable".

Here's my instance (https://dev187638.service-now.com/)

Please help. I have demo next week. Thank you in advanced!

 

KEITHTYRONH_0-1716455327667.png

 

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Harish Bainsla
Kilo Patron
Kilo Patron

Hi @KEITHTYRONH  you can request new instance

Shoot. I didnt back up my instance. I have demo next week. 

Hi I dont think there is any support for it you have to create update set from next time and take backup