Navigating the users to a default dashboard after logging in

[Chitra23]

Hi,

By default ServiceNow navigates the user to the recently viewed dashboard. Some of the dashboards that the users use reports on heavy table ( that has millions of records) and it takes forever to load the dashboard. While we are fine tuning the dashboards to reduce the load time, is there any option to navigate the user to a different page upon login or can we create a default dashboard and navigate the users to that dashboard upon login? Thanks in advance

[Valmik Patil1 · Accepted solution]

Hello @Chitra23 ,

You can try below steps,

Navigate to User Administration > User Preferences.
Click the New button.
Enter the following values:
Name: my_home_navigation_page
System: Make sure it is set to true
User: Make sure this field is empty (this empty field combined with the System checkbox checked will make the user preference apply to all users in the instance).
Type: String
Value: $pa_dashboard.do 

Try this on the PDI or development instance as it will impact all users.

Thanks,

Valmik Patil

[Chitra23]

Hi @Valmik Patil1 , Thanks for the quick response. I tried it in my PDI and it worked.