Need approach to automatically close Legal requests that were updated 6 days ago

[Hritik]

Hello Community,

Please find my requirement below:

All the legal requests that were last updated 6 days ago and state is "awaiting for user" should be automatically resolved by the system and then system should trigger notification to the requestor that request is resolved.

My approach:

So far I created a "After update" BR and wrote script to update status and trigger email from event.

But it's not working. As record would not be updated hence I guess this BR would not work here.

Could you suggest a better approach please? What's easier to handle this ? 

Scheduled script or job ? Or if I can update existing BR ?

thanks in advance,

Hritik.

[Sanjeev Kumar1]

Hi ,

you can implement it using two approaches

1. Create a scheduled Job that should run daily.

2. Create auto closer process same as ServiceNow created for Incident.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-manageme...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820

Thanks,

Sanjeev Kumar

[Hritik]

Hi @Sanjeev Kumar1 ,

Can i Implement this via Scheduled Flow ? 

[Sanjeev Kumar1]

Yes you can

[SN_Learn]

Hi @Hritik ,

You can try with Flow as below:

Replace table and state accordingly:

*Updated relative before 6 days ago

Send notification:

Check the below to know the ways to send notification from FLOW:

3 Ways to Notify with Flow Designer 

Four Flow Notification approaches (Action script, Trigger Event, trigger notification and Send email