Need help in Password Reset Automation

[Admin7267]

I have a requirement of password reset automation in servicenow and the requirements are mentioned below

End users will be logged into ServiceNow and other applications using SSO, if user is not able to update/change the password he/she will submit an request and we need to reset the password of the requestor in AD and share that password to the requestor using user's email address mentioned in the system user table.

How can I achieve this requirement?

[Admin7267]

Thank you @Manish Kothari for your response 

We're using SSO to login to ServiceNow, will this help when we use SSO instead of just ServiceNow login?

[Ankit Chauhan1]

Yes @Admin7267, ServiceNow provides a Self-Service Password Reset feature for Active Directory users, which works seamlessly even with SSO-enabled instances. The feature includes several out-of-the-box verification methods such as:

• Authenticator app-based verification

• SMS OTP

• Email OTP

• Security Questions (Q&A)

• Soft PIN

Additionally, the reset process is flexible and supports different flow options, like auto-generating a new password and sending it via email, or allowing the user to manually enter a new password. 

[Admin7267]

Thank you @Ankit Chauhan1 and @Manish Kothari for looking into that and responding to my question.

Is there any KB or document that can help with the steps to configure this?