Need help on mail script to link the ticket to Workspace instead of legacy view

Bird1 · ‎08-05-2022

Hello

I am working on mail script. I found the ${URI_REF} will link the ticket to legacy view only but we would like to promote more usage to Workspace, so we need to create the mail script that will show the ticket number and after we click the link it will go to the Workspace instead.

Sample

Now when click the ticket link which is from ${URI_REF}, it will go to

https://abc.service-now.com/nav_to.do?uri=%2Fx_alite_us_treas_0_us_treasury_request.do%3Fsys_id%3D2c1ce2f187c99550a62420e5cebb35a6%26sysparm_stack%3Dx_alite_us_treas_0_us_treasury_request_list.do%3Fsysparm_query%3Dactive%3Dtrue

but I need it to re-direct to

https://abc.service-now.com/x/alite/treasury/record/x_alite_us_treas_0_us_treasury_request/2c1ce2f187c99550a62420e5cebb35a6

Mohith Devatte · ‎08-05-2022

@Bird i got this working some how can you try this?

var agentURL = '<a href="' + gs.getProperty('glide.servlet.uri') + '/x/alite/treasury/record/'+ current.getTableName() + '/' + current.sys_id + '">' + 'Click Here'+ '</a>';
  template.print(agentURL + "<br />");

Mark this correct if it helps you

View solution in original post

Bird1 · ‎08-05-2022

It's workable finally!

Appreciate for your help. 🙂