How many files can I attached (and how to set limit?)
Please let me know how many files can I attached?table : Incident , problem , change_request ..etcIf you have way to change the attachment limit setting, please let me know.
Forum Posts
Resolved! check whether the current logged in user is in assigned to field or part of additional assignee list
My requirement is.... parent form---wm_task child form--time_worked if i create new child form it will autopopulate parent number....i want to autopopulate current logged in user in the "user" field only if that user is part of assigned to or additio...
Scoped Script Include Accessibility Issues
Hi, I have a need to utilize the Vulnerability application (scoped) that ServiceNow offers from my own scoped application. When trying to change the "Accessible from" field on the Script Includes in the Vulnerability application from "This applicatio...
Auto Populate Affected CIs - Change Management
Hi all,This is an urgent requirement and I am unable to find a solution.Query - Based on the CI selected in the "cmdb_ci" field in the Change Request form, all the downstream and upstream CIs should auto populate in the Affected CI's related listeCur...
How to add new Contract Type
In contract form there is a field called contract type which is a "sys_class_name" field like "Class" field in cmdb_ci table. To add a new class in cmdb_ci we can go to CI class manager. Is there any contract manager in contract table too? I need to ...
Resolved! how to get class name in header
I need to show the "class name - record name" in the header in default view. currently it's only name. could you please suggest on this... Thanks!!!
Resolved! Business Rule is not working on "insert"
Hello all, I created a business rule that is supposed to close an incident when it is submitted. I am using the Business rule conditions, I am not using the Advanced script but I will if I have to. The Business rule only closes the Incident on "Updat...
Resolved! Business rule to set assigned to as logged in user -Scoped application
Hi All, I am trying to set the assigned to of a HR case after submitting from create new case in HR case management. below is the business rule created however it is not working in scoped application. Before Insert function executeRule(current, prev...
How to use "Bootstrap class name" on widget instance
How exactly are you supposed to use the Bootstrap class name field on Widget Instances? We've tried to add some page level CSS and then put in the class name defined there in that field, but it doesn't seem to do anything. Any suggestions on how th...
What objects are available to the script field on an order guide?
Does anyone know what objects are available to the script field on an order guide? ServiceNow recommended I script the logic I need since the base rules don't support checks against user.roles. I need to figure out a way to check the current variable...
Mobile Agent - Create New Incident Button/Applet
Hello, We are on New York (New York Patch 1 Hot Fix 1a) and I am trying to configure the mobile Agent app. In our classic app, we have a "button" that our VIPs use to submit incidents with one touch. It doesn't require them to input anything, just cl...
I want to set the RITM Stage to "Request Cancelled" and State to "Cancelled" if the STASK is "Cancelled" or "Closed Incomplete".
Hi all, I want to set the RITM Stage to "Request Cancelled" and State to "Cancelled" if the STASK state is "Cancelled" or "Closed Incomplete". because we don't include canceled tickets in our resolution reporting and this behavior is having a negativ...
Resolved! Inbound email action creates both incident and interaction
I created this inbound email action for an email forward to create an interaction. But when I do that it created an incident and an interaction on a forward of an email. I have also disabled the create incident (forward) . Can someone take a look ...
Resolved! Copy attachment from child to parent table
I want to copy attachment from child record to parent record. The parent record lives on parent table sn_customerservice_case. The child record lives on sn_customerservice_ref This script is running on my Child table with the following conditions 1. ...
Resolved! How to add an attachment to a cart item using scripted REST API
I have created a REST API to add items and to cart and configure variables using the Cart API. I am wondering if it is possible to attach an attachment to an item via this API. On the service catalog, I have added a variable that uses a UI page to ad...
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