Hi,I have moved one of the field in resolution information section in incident form in my dev instance,When this is moved to test instance the changes that is made in the form layout is not being captured. Is there any way I can move this?
HiI need to create a countdown timer on Incident Form which:1. Runs continuously on the basis of current SLA's Time Left.2. Pauses when the SLA is paused.3. Refreshed when a new SLA is attahced to the Incident.I have tried a timer using formatter and...
I have a list collector on my service catalog form that references the sys_user table. I want to pass the user names from the list collecter (stakeholders) to a string field (stakeholders_list). I am trying to use a script includes to query the sys_...
Hello, new to ServiceNow and would like to install and use the script debugger Xplore. Can someone tell me if I can install this on my personal developer instance? And if so, how I install this application? I am using London.
Hi, I have a requirement to share bulk reports to groups. Is it possible with fix script? or? How to achieve this? Thanks, Priyatham.
Hello Community, I need your help. Saving the backstory i need to do what i feel should be simple but for whatever reason i am unable to use my knowledge to be successful. I have a working email script that is working, but i have (12) copies of this ...
Hello All, I want to customize the email notification via Email Script in which all the fields values names will be in bold and in same color. And also I want to display the field vlaues side by side. Like for example Outage Start Date/Time: & Outage...
I have a requirement to automatically assign tasks that are assigned to our Service Desk assignment group to the person that is assigned the the RITM. Example: John Smith is assigned to this RITM. As tasks are created as the Flow progresses, they sh...
Hi, I am using a attachment type variable and a reference type variable in a catalog item . Inside the catalog Item I have a workflow where I am trying to use a Run Script Action to copy the attachment from the attachment variable type to that of the...
Hi All, Do you know if there is a way to show clickable Link/URL in List within Agent Workspace. Thanks in Advance.
How to restrict 5 or more fields through ACL? My Scenario: In the incident form 10 or more fields are there, but need to restrict 5 fields for the particular user or Role through ACL. Please provide any examples. Thanks
hi i have designed a notification which looks like this: now what i need to do is once i click on approve button it open a reply-to email window. Just Click 'Send' to forward the email back to ServiceNow and approve the request. The reply emai...
I'm currently creating a mail script to query a Task's related records and display those related record's fields in a determined format. Querying the records I need is no problem, however, how would I go about getting each related record object and ...
Hi , If Integration is done between aws cloud based tool and servicenow and we are creating user from tool to servicenow its functioning properly, we are able to create user and provides role but when we are trying to retrieve that role its giving er...
Hello, I'm trying to set the valid_to date on the knowledge form based on the workflow status of the article. For example if workflow status is review date is set to current day. I'm doing this from a business rule and all conditions work great exce...
