How do I remove a role of a user from a scoped application?I tried to perform delete operation on sys_user_has_role table.But application access for the table is restricting to perform deleteoperation on the table..I have seen many discussion for the...
Hi,I have added Recommended field values in CMDB Health properties for several CI classes on our dev-instance.Now I am wondering where this information is saved on the instance and what is the best practise to take these changes to production. Manual...
Hello Community,I have a unquie requirement for a project I am currently engagemed in.The client needs to have all requests items go through a certain stage of approvals and controls before the actual individual request are executed.The first stage a...
We would like to import an existing KB article we have saved locally as an HTML file to the Service-Now server and create a new KB.I was provided a script which is in the wiki (http://wiki.service-now.com/index.php?title=Useful_Scripts#Import_a_knowl...
HiI'd like to hear from any service catalog workflow developers who have been required to implement a solution which manages tens to hundreds of ordered catalog items per request.For my current project, I was provided with a high level design which u...
We have a scoped app that performs a data sync of ServiceNow users and groups based on a custom role we have created. The role itself is package as part of the app.My question is in repect to Fulfillers mentioned in these articles:https://docs.ser...
Hi,Can anyone help me find where the IncidentState vars are defined? There's several OOTB biz rules using statements such as:current.incident_state.changesTo(IncidentState.CLOSED) current.incident_state.changesTo(IncidentState.RESOLVED) thanksDave
Small question, but causing a few issues:I can't seem to add a role to a catalog item no matter what view I'm in. I'm looking at the form design and it is obviously supposed to be there, I just don't know what is holding it back from my view....Basic...
i want to add caller calumn in task table which will show the caller information from incident table into my group work view in service desk
Currently, the only field on request items that shows approval information is stage and only tells you the status. I have an ask to show who the approver is on the list view. I believe the only way to accomplish this is to copy the approver on the sy...
Hi All,I have a requirement where I have to validate a single line text field to have alpha-numeric characters. I have written this onChange script as below, but I think it's not working as expected.please help me. function onChange(control, oldValue...
How do we properly display "code snippets" in the Knowledge Base? This will be very useful for software developers or programmers.
Let me preface this by saying I'm what you might call report building deficient. Dot walk as I may, I can't figure out how to get this report and I'm starting to think it may not even be possible. What I'm after is the assignment group that res...
Within my Geneva instance, attempting to extract the current user name within an email notification script resulted as the user returning as "System" and not "John Doe". Within my personal instance (running Istanbul), the same script displays the f...
Hi everyone,I am struggling with a big issue regarding the new Service Portal. Wonder if anyone has had a similar experience and have you been able to find a solution?Basically I am using the Order Guide widget to allow end users to choose multiple i...
