How to set redirection to Native view [with preferred Homepage] from Service Portal?

[Aki]

Hello Experts,

There is a requirement where we need to allow agents to visit Native/Agent view from Service Portal and for that we have created a menu item. Ask is when agent click on menu item and redirect to agent view then landing page should be the preferred homepage.

Current config entry for the menu Item is below:

Redirecting to Native view but not with preferred homepage:

We tried with below as well:

Its redirecting to homepage but left navigation section is missing. Please suggest.

Thanks

Aki

[SumanthDosapati]

Hi,

nav_to.do indicates that the page will have left navigator in it. Can you check it again.

Regards,
Sumanth

[Aki]

Hi Sumanth,

Yes, I tried but still left navigator is not visible. It is redirecting to https://<<instance_name>>/home.do?

I used /nav_to.do?uri=%2Fhome.do%3F. Not sure how come "/nav_to.do" is missing after redirection in URL. Any suggestion please?

Thanks