Need popup tab in RITM request with few questions.

[Abhishek Barik]

Hi Team,

We have a requirement to have a pop-up tab in RITM request post catalog item submission so that catalog task developers post things done need to fill the popup tab fields. Once filled, it needs to be shown in the RITM.
Request your help in this regard!

Thanks,

Abhishek

[Appanna M]

Hello @Abhishek Barik,

Below is the suggestion:

1. You can create a ui page/record producer with all the variables that the developers need to fill.

2. Create an UI action on request item(RITM) and call the UI Page/record producer from the UI Action script using GlideModal or GlideDialogWindow API. 

3. In the ui action script you have to write a logic to update the popup info on ritm. 

Please Mark My Answer as Helpful and Accept as Solution, if you find this article helpful or resolves your issue.

[Abhishek Barik]

Hi @Appanna M ,
I tried using the below community script with the UI page and client script in the RITM table, however, I am not getting where the selected popup values are getting stored.
Community link: https://www.servicenow.com/community/developer-articles/custom-ui-page-in-a-popup/ta-p/2319550
Could you suggest how can I bring them to the RITM table level with a script?

[Ankur Bawiskar]

@Abhishek Barik 

so basically you want to show some input box where user will fill some info and that needs to be updated in some field of RITM?

why not use prompt box?

[Abhishek Barik]

Hi @Ankur Bawiskar ,
Can you give some script examples of how can we use the prompt box in RITM table with some questions and show them in RITM with the filled fields?