Developer

Reference field is not showing the display value value which is true

I have created a catalog ,in which I have a reference field with demand table , in that table the display true is on Number field but when I select any record in that variable its showing the Demand name instead of Demand Numberm

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User Insights and Experienced Dashboard

Hi Team, Please let me know how to achieve user insights and Experienced Dashboards in Servicenow. PFA screenshot. Regards

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Best practices for purging/archiving 800M records from the sys_audit table?

Hello ServiceNow experts, We are currently facing a massive data volume challenge in our production instance. Our sys_audit table has grown to approximately 800 million records, and it is severely impacting our database performance and storage.We nee...

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Incident: Developer Site Restored and PDI Availability Issues

Update: July 24, 2026 We are continuing to work to restore access to affected PDIs. We will provide another update early next week, or sooner if the status changes. No action is required at this time. Starting the evening of July 22, an infrastr...

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Resolved! How to split Multi-Row Variable Set rows into multiple RITMs for a single Request?

Hi Community,I have a requirement related to catalog items with a Multi-Row Variable Set (MRVS).Currently, when a user submits a catalog request that includes multiple rows in the MRVS, ServiceNow creates:• One Request (REQ), and• One Request Item (R...

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Hide on Grid MRVS table (Australia)

The new Hide on Grid functionality in Australia does not seem to work when you try to edit a row in the standard view. With all the fields in the MRVS visible an edit works perfectly. Use Hide on Grid on 1 fields it goes wrong. As soon as you hide a ...

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PDI Scheduled for Reclamation Despite Daily Usage

My Personal Developer Instance (dev226319) has been scheduled for automatic reclamation due to inactivity. However, I actively use this instance every day for development, including creating tables, records, business rules, client scripts, Script Inc...

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Need Help Filtering Health and Safety Records in My Action Items

Hi Team,I created Health and Safety in My Action Items in the ESC Portal. When I click on Health and Safety, it displays all tasks. However, I want it to display only Health and Safety records.Could you please help me with a solution?

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Resolved! Migrating records between ServiceNow instances while preserving Sys IDs & avoiding duplicate records

Hi,We have a migration requirement between two ServiceNow instances and are looking for the best approach.Current Scenario:Instance A (Source): Contains developed/configured data that needs to be migrated.Instance B (Target): Already contains some of...

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Resolved! UI Builder - Assign CSS class dynamically to a component within a repeater? (Yokohama)

Hi, I am building a hierarchical table view using a couple nested Repeaters to build the rows. Within the repeater I would like to assign the flex container or its collapse subcomponent alternating background colors. Is it possible to dynamically ...

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Resolved! Reference qualifier to filter entitlements based on user country

Hi All, I want to display entitlements based on lob and category field selection. These entitlements are coming from u_platform_region table. I have used a advanced reference qualifier with below query which is working fine. Condition : 'u_domain ='...

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Parallel group approval and all madnatory on flow designer

Hi All,Can someone suggest how can i trigger parallel approval in a flow and all are mandatory/ required.I have a field called Group approval1 where i'm storing the sys_id's of these approval groups.Group approval holds sys_id's of approval country g...

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Identifying automatically actioned tasks

Dear community, I'm struggling to find out an easy way to identify tickets that have been resolved by workflow engine, UiPath bots and third party integrated monitoring systems managing tasks on the system.I've managed to somehow identify the records...

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Look Up select box is not working via integration

1) In the background script is working fine : var taskSysId = '5f1f516dc35203d05a76d5fe0501315d';var grTask = new GlideRecord('sc_task');if (grTask.get(taskSysId)) {var ritmSysId = grTask.request_item.toString();gs.info("Found Parent RITM: " + ritmSy...

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ServiceNow PDI Instance issue

Hi everyone,I need some help regarding my ServiceNow Personal Developer Instance (PDI).It has been around 3-4 days since I requested my PDI, but I still haven't received access. I have been waiting and checking regularly, but there has been no update...

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